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Money-back guarantee

If you're not happy with your site before it goes live, and we can't put it right in revisions, we refund everything you've paid us for it. You won't owe anything more, and we won't hand over the site or its files.

It applies when:

  • you ask before you approve the site for launch
  • you've sent your Content Kit and given us feedback on at least one preview
  • you ask within 14 days of your latest preview

We refund you within 14 days of your request, to the account you paid from. Once you've approved the site for launch, the guarantee ends, and anything that isn't right after that is covered by the changes and support in your plan.

This is the guarantee as it stands in our terms.